Refund & Cancellation Policy

1. Cancel anytime

You can cancel any subscription at any time from your account dashboard or the Stripe billing portal — no email or phone call required. When you cancel, your access continues until the end of the current billing period, no further charges are made after that period ends, and your account stays active so you can resubscribe whenever you like.

2. 48-hour money-back guarantee

Trend AI and Trade Recovery subscriptions come with a 48-hour money-back guarantee: if you are not satisfied, request a full refund within 48 hours of your first subscription payment and we will refund it in full. You are also eligible for a full refund if we fail to provide access within 24 hours of payment due to an issue on our end, or if you are charged more than once for the same billing period (duplicate charges are refunded promptly).

3. Academy courses & digital products

One-time Academy course purchases may be refunded within 7 days of purchase provided you have not completed more than 25% of the course content. Free resources, free tools, and free webinars carry no charge and therefore no refund. Where a specific promotion states different terms, the terms shown at checkout for that promotion apply.

4. What is not refundable

• Partial billing periods after the 48-hour window has passed (you keep access until the period ends).
• Dissatisfaction with trading results. Our products are educational tools, not a guarantee of profit, and trading involves substantial risk of loss.
• Failure to cancel before the next billing cycle renews.
• Accounts closed for violations of our Terms of Service.

5. How to request a refund

Email support@vasatraders.com with your account email, the date of the charge, and the reason for the request. We aim to process refunds within 3–5 business days, issued to your original payment method via Stripe.

6. Contact

VASA Trend AI LLC, dba VASA Traders · 131 Continental Drive, Suite 305, Newark, DE 19713, USA · support@vasatraders.com. See also our Terms and Privacy Policy. Educational only — not financial advice.